Accessibility at The Farewell Guide
At The Farewell Guide, we are committed to ensuring that everyone, regardless of ability, can access and use our website, portal, and communications. We strive to make our digital services inclusive for all.
How We Make Things Accessible
We integrate accessibility at every stage of product and service development, continually reviewing and improving our work.
8-Stage Accessibility Process
We’ve implemented an 8-stage process to ensure accessibility issues are identified early, preventing costly fixes later. Here’s how we do it:
Procurement: We assess all online products and services we buy against WCAG 2.1 standards and document why they may not meet the criteria.
Research : We include people with disabilities (motor, cognitive, vision, hearing) in 1 in 5 participants for research.
Design: Our inclusive design review ensures accessibility guidelines are met, with regular reviews involving people with disabilities.
Front-End Build: Automated testing is run against WCAG 2.1 during the building of new components.
Content: We score content accessibility quarterly and support creators in producing accessible content.
Quality Assurance: We test key user journeys with people with disabilities, starting from the design phase.
Automated Testing: Continuous automated testing of live services ensures ongoing compliance with WCAG 2.1.
Annual Accessibility Audits: We conduct yearly audits of our digital products and services.
Awareness and Support
We actively promote accessibility awareness within our team, providing regular training and ensuring everyone is aware of the accessibility policy. The accessibility policy is available to all, and we encourage people to see how technology can be used in diverse ways.
Contact Us for Accessibility Help: hello@thefarewellguide.co.uk or call us: 01270 447774 or via post: The Farewell Guide, The Fuel Tank, Creative Road, London SE8 3LE.
Reporting and Volunteering
We’re always looking for volunteers with disabilities to help us improve our services. If you’d like to get involved, please contact us.
Accessibility Information
Web Content Accessibility Guidelines (WCAG) 2.1: We meet Level AA of these standards and strive for Level AAA compliance where possible.
Equality Act 2010: We adhere to the law to ensure accessibility and prevent discrimination, including for digital services.
Diversity and Inclusion
The Farewell Guide fosters a respectful environment that celebrates individual differences, embracing the talents, backgrounds, and abilities of all.