Terms of Use and Conditions
Please read these Terms of Use and Conditions carefully before using this site, as they form a legally binding agreement between you and The Farewell Guide Limited.
What’s in these terms? These Terms tell you the rules for using our domain (thefarewellguide.co.uk), including our website: www.thefarewellguide.co.uk, as well as any sub-domain or sibling-domain registered to The Farewell Guide Limited and any Uniform Resource Locator (URL) or Application Programming Interface (API) by which The Farewell Guide’s data may be accessed (collectively referred to as the “Site”). Throughout this document, we refer to them as the “Terms”. A reference to “you” or “your” is a reference to the user of this Site.
These Terms apply to your use of the Site whether you are acting as a consumer, funeral planner, or funeral service provider. Additional terms may apply depending on the nature of your account (see "Additional Terms" below).
1. Who we are and how to contact us
1.1. We are The Farewell Guide Limited (company number 12255796), and our address is The Fuel Tank, Creative Road, London SE8 3LE (referred to as “we” or “us” or “our”). Our VAT number is 419054993. We provide this Site to help people navigate end-of-life planning and services.
1.2. To contact us, please email hello@thefarewellguide.co.uk, call 01270 447774, or write to us via the postal address above.
2. By using our Site, you accept these Terms
2.1. These Terms set out all of the rules and obligations that apply to your use of the Site.
2.2. By using our Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Site.
2.3. You must be at least 18 years of age to use our Site. By using our Site and accepting these Terms, you confirm that you are at least 18 years of age.
2.4. We recommend that you download and store a copy of these Terms for future reference. They are a legally binding agreement between you and us.
2.5. These Terms incorporate our [Privacy Policy] and [Cookie Policy], which set out how we collect and use your personal information.
3. We may make changes to our Terms
3.1. We may amend these Terms from time to time by updating them on the Site. Where appropriate, we will notify you of material changes. Please check these Terms regularly to ensure you understand the terms that apply at the time of use.
4. We may make changes to our Site
4.1. We may from time to time change the content of this Site or suspend or discontinue any aspect of this Site, which may include your access to it.
5. Your obligations and acceptable use
5.1. You are solely responsible for ensuring that your computer system meets all relevant technical specifications necessary to use this Site and that it is compatible with this Site.
5.2. You must not misuse our system or this Site. In particular, you must not hack into, circumvent security, or otherwise disrupt the operation of our system or this Site. This includes introducing viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material. You must not misuse any interactive features or forms on the Site, and any submissions must be genuine, lawful, and not made for the purpose of spam, harassment, or misrepresentation.
5.3. You must not use or attempt to use any automated program (including, without limitation, any spider or web crawler) to access our system or this Site. The use of scraping technology on the Site is strictly prohibited.
5.4. You must not upload or use inappropriate or offensive language or content or solicit any commercial services in any communication, form, or email you send or submit to or from the Site.
5.5. Whenever you make use of features that allow you to upload content to our Site, or to make contact with other users via our Site, you must comply with the content standards set out in these Terms.
6. Registration
6.1. To gain access to certain details and services on our Site, you may need to register. You must be at least 18 years of age to register. We reserve the right to refuse registration at our discretion.
6.2. Each registration is for a single user only. You must not share your username and password with any other person. Instead, share your funeral wishes using the link provided in the portal.
6.3. You must ensure that your password is unique and not reused on other platforms. You are responsible for maintaining the confidentiality of your login credentials.
7. Intellectual Property
7.1. The copyright and all other intellectual property rights in this Site (including all database rights, trademarks, service marks, trading names, text, graphics, code, files, links, and other materials published on it) belong to us or our licensor(s). All rights are reserved.
7.2. You may view, download, and print content from the Site for personal, non-commercial use only. No content may be reproduced or distributed without our express written permission.
8. Warranty and Availability
8.1. While we take reasonable steps to ensure that any material available for downloading from this Site is not contaminated, we do not warrant that such material will be free from infection, viruses, or similar code.
8.2. Due to the nature of software and the internet, we do not warrant that your access to or the operation of this Site will be uninterrupted or error-free. We may suspend, withdraw, discontinue, or change all or any part of our Site without notice.
8.3. Access to the Site is provided on an "as is" and "as available" basis. We shall not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, software, data, or other proprietary material.
9. Governing Law
9.1. These Terms are governed by and shall be interpreted in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any claim arising from or related to these Terms or your use of the Site.
10. Uploading Content
10.1. If you upload any content to the Site or use the Site’s communication features, you agree that such content will be considered non-confidential and non-proprietary. By submitting content, you confirm that you have the right to do so and grant The Farewell Guide Limited and its affiliates a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, adapt, distribute, and display the content in connection with our services. You also waive any moral rights in such content.
10.2. We reserve the right to remove any content that violates these Terms of Use or does not comply with our community standards.
11. Additional Terms
In addition to these Terms of Use and Conditions:
If you are signing up as a funeral planner or consumer, you also agree to our Consumer Terms and Conditions.
If you are signing up as a funeral director or member, you also agree to our Funeral Director Terms and Conditions.
12. Complaints and Dispute Resolution
If you have a complaint or concern about the Site or a service provided by a third party listed on the Site, please contact us via email hello@thefarewellguide.co.uk or post: The Fuel Tank Creative Road, London SE8 3LE. We will aim to respond within a reasonable timeframe.
Great! Here's some privacy and marketing consent language you can add to your Terms of Use or use wherever users are creating an account or submitting their contact details (e.g., sign-up forms, preference centers):
13. Privacy and Marketing Communications
13.1. When you create an account, submit an enquiry, or otherwise interact with our Site, we will collect and process certain personal data in accordance with our Privacy Policy. This includes information you provide to us voluntarily, such as your name, contact details, and funeral preferences.
13.2. By providing your personal information, you consent to us using it for the purpose of delivering our services, responding to your enquiries, managing your account, and improving our services.
13.3. Where you give us permission, we may also contact you with updates, newsletters, offers, or information about products or services we believe may be of interest to you. You can opt in or out of marketing communications at any time via your account settings or by following the unsubscribe instructions in our emails or emailing us direct: hello@thefarewellguide.co.uk and the team will assist.
13.4. We will not share your personal information with third parties for their own marketing purposes unless you have explicitly agreed to this. However, if you request contact with a third-party funeral provider regarding your funeral or their products through the Site, your details will be shared with them so they can respond to your enquiry. We recommend you review their privacy policies before engaging further.
13.5. You have the right to access, correct, or delete your personal data, and to withdraw your consent for marketing communications at any time. For more information, please see our Privacy Policy.
By continuing to use our Site www.thefarewellguide.co.uk, you agree to these Terms of Use and Conditions.